最新的NHS GP患者調查結果已經公佈,調查問卷發送給了9,469名患者,最終共收到2,979份完整回覆,回應率為35%。
這項調查衡量了患者在多個方面的體驗,包括預約、線上服務的使用以及非工作時間的服務等。
根據患者的評價,Cockhedge Medical Centre被評為沃靈頓最佳診所,整體滿意度達到92%。這一結果相比去年63%的評分有了顯著提升,該診所也是沃靈頓唯一一家評分超過90%的診所。
緊隨其後的是Dallam Lane Medical Centre和Guardian Street Medical Centre,均獲得86%的評分,Springfields Medical Centre則以85%排名第四。
總共有八家診所的評分達到或超過80%,比去年少了一家。
在榜單的另一端,Chapelford Primary Care Centre再度被評為患者滿意度最低的診所,這已是連續第三年。該診所的整體滿意度為52%,雖然比去年的47%有所提高,但仍然排在最後。
Cockhedge Medical Centre的評分提升最大,從去年增加了29個百分點,其次是Penketh Medical Centre(提高了24個百分點)和Holes Lane Medical Centre(提高了17個百分點)。
相比之下,Greenbank Surgery的評分下降了14個百分點,Four Seasons Medical Centre下降了11個百分點,Brookfield Surgery下降了9個百分點。
全英國2023年的平均滿意度為74%,高於去年的71%。沃靈頓總共有11家診所低於這一平均值,而有12家診所的評分高於平均水平。
總體而言,74%的沃靈頓居民對他們在GP診所的體驗感到滿意,這一數字比去年的72%有所上升。
診所排名(括號內為去年的評分):
- Cockhedge Medical Centre – 92% (63)
- Dallam Lane Medical Centre – 86% (87)
Guardian Street Medical Centre – 86% (81) - Springfields Medical Centre – 85% (81)
- Helsby Street Medical Centre – 84% (79)
- The Lakeside Surgery – 83% (84)
Fairfield Surgery – 83% (87) - Westbrook Medical Centre – 81% (81)
- Manchester Road Surgery – 78% (91)
- Brookfield Surgery – 77% (86)
- The Eric Moore Partnership – 76% (67)
- Penketh Health Centre – 75% (51)
- Birchwood Medical Centre – 74% (64)
Greenbank Surgery – 74% (88)
Parkview Medical Centre – 74% (67) - Culcheth Medical Centre – 73% (79)
- Holes Lane Medical Centre – 71% (54)
Latchford Medical Centre – 71% (73) - Stretton Medical Centre – 69% (74)
Stockton Heath Medical Centre – 69% (61)
Padgate Medical Centre – 69% (66) - Causeway Medical Centre – 68% (71)
- Fearnhead Cross Medical Centre – 66% (71)
- Folly Lane Medical Centre – 65% (64)
- Four Seasons Medical Centre – 55% (66)
- Chapelford Primary Care Centre – 52% (47)
消息來源:Warrington Guardian
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